Returns

In line with UK Distance Selling Regulations, orders for goods to be delivered may be cancelled within 7 working days of receipt of goods. A full refund will be offered provided the goods remain in good condition and that the request to cancel is received in writing. Any cancelled order will be refunded within 30 days. A collection charge will be payable. If returned wines are not deemed to be in a saleable condition, a re-delivery fee will also be charged.

In the unusual event of receipt of a wine deemed to be faulty, please retain the bottle and the majority of its contents and contact us as soon as possible. Refunds or replacements will not be considered without the possibility of having the wine in question returned for analysis.

Please contact us on 01925 417149 or via email on wine@gerrardseel.co.uk